Privacy and Cookie Policy

This Privacy and Cookie Policy applies to the United Kingdom. HX UK & Ireland Ltd. having a registered address at St Marys Chambers, 59 Quarry Street, Guildford, Surrey GU13UA, in the United Kingdom (hereinafter, referred to as “HX”, “us”, “we”, “our”) collects from the individual user (hereinafter, referred to as “you” or “your”) certain personal information through the website (hereinafter, referred to as the “Website”). This Privacy and Cookie Policy explains HX’s procedures related to the collection and processing of personal information through the Website.

1. Personal information collected by us and our third party payment processor

1.1 When registering an account on the Website or making an order through the Website, HX may collect the following personal information from you: (1) full name; (2) physical address; (3) country; (4) email address; (5) phone number; (6) birth date; (7) user name; (8) password; (9) information about any transactions conducted through the Website; and (10) other information that you decide to share with us;

1.2 When you make payments through the Website, your payments will be processed by our third party payment processor, PayPal (Europe) S.à r.l. et Cie, S.C.A. having an address at 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter, referred to as the “Third Party Payment Processor”). The Third Party Payment Processor may collect payment information from you which is necessary to make the payments requested by you. Please note that we DO NOT store your credit/debit card information. The Third Party Payment Processor handles all the steps in the payment process on its website, including data collection and data processing.

2. The purpose of collection of personal information

2.2 We collect and process your personal information only for the achievement of one or more of the aforementioned purposes.

2.3 If you do not provide HX with the requested personal information, you may not be able to use the full functionality of the Website.

3. Marketing information

3.1 If you no longer wish to receive any marketing information from HX, you may opt out of receiving such information by contacting us.

4. Non-personal information collected by us

4.1 Please note that we may collect non-personal information (e.g., URL addresses of websites clicked to and from the Website, operating systems, browser types). We use the collected non-personal information to further develop the Website.

5. Protection of personal information

5.1 We use information security tools (e.g., secured networks and encryption) in order to protect your personal information.

6. Third party access to personal information

6.1 All financial transactions conducted through the Website are handled through our Third Party Payment Processor. Any personal information provided by you to our Third Party Payment Processor will be processed by it in accordance with its privacy policy available at kindly request you to provide your personal information to our Third Party Payment Processor only after reviewing its privacy policy and understanding what types of personal information will be collected by our Third Party Payment Processor.

6.2 If you decide to purchase products through the Website, we may share your personal information with our shipping providers within the European Union. All our shipping providers retain, share, store and use your personal information only for shipping the products ordered by you.

6.3 With the exception of the cases mentioned in Section 6.1 and Section 6.2, the personal information collected by HX from you will not be shared with third parties, unless HX is required by law to do so.

7. Accessing and correcting your personal information

7.1 You have the right to access, delete, or modify your personal information collected by HX. You can do so by contacting our data protection officer. We will respond to your request within two weeks. The contact details of our data protection officer are listed below:

Mario Nawfal
Athena Solutions Pty Ltd
Unit 4, 173-181 Rooks Rd
Vermont, VIC 3133, Australia
[email protected]

8. Retention period

8.1 We will keep your personal information for as long as it is necessary to provide you with the requested service. For example, if we collect your personal information to deliver the newsletter, your personal information will be kept until you unsubscribe from the newsletter services.

8.2 If your personal information is no longer necessary for the delivery of the requested services, we will keep it for a maximum of one year in identifiable form.

8.3 You can subscribe for our newsletter by ticking the box “HX newsletter” when submitting your order on the Website.

8.4 If you would like to unsubscribe from our newsletter, please use the unsubscribe link which is included in any newsletter submitted by HX to you.

8.5 The Website may contain links to other websites. HX is not responsible for the content of those websites.

9. Transfer of personal information outside of the European Union

9.1 Our Third Party Payment Processor may transfer your personal information outside the European Union. eBay Inc., the owner of our Third Party Payment Processor, has established a set of Corporate Rules (also referred to as Binding Corporate Rules), approved by a number of European Union data protection authorities. 

These Corporate Rules are a commitment by eBay Inc. to protect your personal information irrespective of the place your personal information resides. Depending upon the place you live, the Binding Corporate Rules may provide additional privacy rights through your local data protection authority or government. For more information about the Binding Corporate Rules, including information on how to contact eBay Inc. with any questions, please visit the website of the eBay Privacy Center available at

9.2 We may transfer your personal data outside of the European Union for the purposes described in this Privacy and Cookie Policy. If we do transfer your personal data outside the European Union, then we shall make every effort to ensure that your personal data is processed in accordance with the applicable British and European laws. If you do not consent to the terms of this Privacy and Cookie Policy, please do not use the Website.

10. Your consent

10.1 By using the Website, you hereby consent to our collection and processing of your personal information in accordance with this Privacy and Cookie Policy. For the purposes of this Privacy and Cookie Policy, the term “processing” refers to collection, storage, deletion, use, and disclosure of information.

11. Links

11.1 Please note that the Website may contain links to third party websites. We hereby disclaim any liability in relation to the privacy practices of other websites.

12. Contact details

12.1 If you would like to ask us any questions about this Privacy and Cookie Policy, please contact us at:

3 Permarin Road, Penryn, Cornwall, 

TR10 8BU, the United Kingdom 

13. Registration as a data controller

13.1 We are registered as a data controller with the UK Information Commissioner’s Office with registration number ZA119168.

14. Cookies

14.1 The Website uses cookies. A cookie is a small computer file. It typically consists of letters and numbers. When you visit a website, the website may send a cookie to your browser. Subsequently, the browser may store the cookie on your computer system. The main purpose of cookies is to allow a website to recognize user’s device.

14.2 There are two types of cookies, namely, persistent cookies and session cookies. Persistent cookies remain valid until their expiration date, unless deleted by the user before that date. Session cookies will be stored on a web browser and will remain valid until the moment when the browser is closed.

14.3 Cookies do not typically contain personal data. However, personal data stored by us may be linked to the information stored in and obtained from cookies. Web servers can use cookies to: (1) identify and track users while they navigate through different pages on a website; and (2) identify users returning to a website.

14.4 HX uses both session and persistent cookies. HX uses session cookies in order to verify your details until you are navigating from page to page on the Website. The session cookies enable you to avoid re-entering your details each time you enter a new page on the Website. HX uses persistent cookies in order to recognize you as a unique user when you return to the Website. As a result, you do not have to enter your login details multiple times as you move from other websites to the Website. HX will not use cookies for purposes which are not mentioned in this Privacy and Cookie Policy.

14.5 HX uses Google Analytics to analyze your use of the Website. Google Analytics generates statistical and other information about the Website by means of cookies. The information generated by Google Analytics in relation to the Website is used to create reports about the use of the Website. For information on the privacy aspects of Google Analytics, please visit

14.6 By using the Website, you agree to our use of cookies as described in this Privacy and Cookie Policy. If you do not agree to our use of cookies, you need to either (1) discontinue your use of the Website or (2) set your browser to refuse cookies. Please be aware that some parts of the Website may not function properly without cookies. If you would like to set your browser to refuse cookies, check your browser’s help information or visit the following links for further information:

  • Chrome
  • Firefox
  • Internet Explorer
  • Opera
  • Safari